Términos del servicio

45 Day True Warranty
You can shop with confidence at worltechshop.com with our 45 Day True Warranty. For any item that has a manufacturing defect outside of customer damage within 45 days of the purchase date, we will repair or replace your product. We do not warranty lost, crashed, repaired or modified items.* Refunds are only available on items that are unopened, unused and returned within 30 days of receipt. Simply email customerservice@worldtechtoys.com to request an RMA (Return Merchandise Authorization).
Refund Policy
Unopened items must be returned within 30 days of receipt in order to receive a refund. We accept returns for refunds on new, unopened and unused items only. Refunds do not include shipping and handling and there will be a 20% restocking fee charged to any item returned for a refund. The restocking fee does not apply to Exchanges. Replacement orders are not eligible for refunds. Open items that are defective are returnable for a replacement or repair* in accordance with our 45 Day True Warranty.
Please note: If a refund has been issued, please allow up to two billing cycles for your refund to appear on your credit card statement.
Returns Policy
Return Guidelines:
1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return it to a FedEx shipping location within 24 hours. Mark the item "Refused due to shipping damage." You must then call us so we can file a claim with FedEx. Failure to do so will result in loss of refund or replacement by FedEx.
2. KEEP PACKAGING: Save all boxes, packaging material, and paperwork. Don't throw anything away. They are required items for all return issues.
3. READ INSTRUCTIONS: Read the instructions carefully and completely. Many of the items we sell can be damaged the first time if used improperly. Improper use will void your warranty. NOTE: not all items come with instructions.
4. START SLOWLY: Take your time to get familiar with the items to prevent accidental damage.
Submitting a Return:
You must have an RMA (Return Merchandise Authorization) number to return merchandise. Request an RMA number by emailing customersservice@worldtechtoys.com. Be sure to attach any photos or videos that help illustrate that the item has not been damaged while in your possession. If you are requesting an RMA number for multiple items on an order, please include all items on the same RMA form.
After submitting an RMA request you will be contacted within 8-10 business days via email. After you receive your RMA number you must return items to:
World Tech Toys
28904 Avenue Paine
Valencia, CA 91355
You must return all packaging, manuals, and items included in the original product box along with your packing slip and a detailed explanation of the defect. It generally takes 2-3 weeks to process a return after it is received (4-6 weeks during the holidays). You will be contacted via email as soon as the return has been processed.
Items returned to us with an RMA number must be received within 30 days of the RMA issuance. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you are missing an item from your order. Returned items that originally had free shipping and refused orders will be charged shipping for the return. If we warranty the item directly we will pay the shipping charges to send you the repaired or replacement item.
Exchange Policy
You MUST have an RMA number to exchange any merchandise. Exchanges for items ordered by the customer incorrectly can only be exchanged if unopened and unused. Opened items will not be accepted for exchanges for non-defective items.
We want you to feel totally satisfied when you order products from worldtechshop.com. If for any reason you are not completely satisfied with your purchase, call us so we can resolve any concerns. Please follow these steps to process an exchange:
1. Make sure your original invoice is dated within the last 45 days. Email customerservice@worldtechtoys.com to request an RMA.
2. Check all returned items to be sure they are in new condition (including all original packaging and accessories.)
3. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.
4. Pack the item(s) securely and mail to: World Tech Toys, 28904 Avenue Paine, Valencia, CA 91355.
5. Shipping charges are not refunded. You will be responsible for the return shipping fees incurred to send the item(s) back to us.
Defective Items
A defective item is an item that arrives undamaged in shipping but does not function properly due to a manufacturing issue. The item must not have any visible damage and the defect must clearly be from manufacturing issues. Returns for opened items misrepresented as defective or returned items with damage caused by the customer will not qualify as a manufacturing defect.
Any item that was opened and played with and was in working condition out of the box is NOT considered a defect. If your item has simply stopped working, please call customer service or email parts@worldtechtoys.com for technical support. If we are unable to resolve your issue, we will attempt to provide whatever information available to us that may help.
If we warranty the item directly we will pay the shipping charges to send you the repaired or replacement item. If we are unable to repair the warranteed item and/or do not have the same item available for replacement, we reserve the right to send a similar item in its place.
Please note: Items returned to us without an RMA number will be refused. Please see our Returns Policy for further information.

Shipping Policies
Shipping times and rates are only estimates and are not guaranteed. Drop shipping is not available. Additional shipping may be required on your order due to weight, zip code, your combination of items, or other factors. We cannot control occasional inventory shortages, shipping carrier delays, customs delays, weather delays or other factors that can delay your shipment. We will do our best to get your product to you as soon as possible.
If you order more than one item and select Next Day or Second Day Air Shipping, all items in stock will be shipped immediately as requested. Next Day and Second Day Air Shipping orders submitted after 2:30 pm PST will ship the following business day. Any backorder items will be shipped by Ground, US Mail or SmartPost upon arrival. Items listed with Free Shipping will be shipped using Ground or Smartpost shipping.
If we warranty an item directly we will pay the shipping charges to send you the repaired or replacement item.

Order Fulfillment Policy
Most in-stock items will be shipped within 2-3 business days. You must be 18 years of age or older to purchase any airsoft products.
For out-of-stock items, you will be notified of any delay. You must pay all orders in advance (at the time of order), even for out-of-stock items.
Once your order is processing and sent to the warehouse it cannot be edited or canceled. Worldtechshop.com guarantees that you will get a new working product(s) or you can return the product(s) for repair or replacement. Color, frequency, and packaging may vary. Occasionally items run out or are discontinued. We reserve the right to send items of equivalent function in order to fill your order in a timely manner.
Errors and Omissions
All prices, pictures, and descriptions on this site and all other worldtechtoys.com publications are subject to change. Worldtechshop.com maintains no responsibility for inadvertent errors. In the event of typographical errors on our site or in our publications, worldtechshop.com reserves the right to cancel or refuse orders at its sole discretion. Please contact us within 24 hours regarding price or promotion discrepancies. Worldtechshop.com is not liable for errors in prices listed on the site due to computer error or human error.
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Price Adjustment Policy
Worldtechshop.com does not adjust prices on items that go on sale at a later date.
Guaranteed Security Policy
We at worldtechshop.com guarantee that your credit card and personal information are 100% safe and secure through the use of 256-bit SSL encryption technology. In addition to your information being secure, all data we collect is protected against unauthorized access.
Privacy Policy
Here at worldtechshop.com your privacy is of utmost importance to us. Therefore, we will not sell, rent, share or loan your personal information to any unrelated third parties.
Cookies
Cookies are small bits of information stored on your computer that keep track of items in your shopping cart. They personalize your visit throughout the site and let us know if you have visited worldtechshop.com before. It is possible to navigate worldtechshop.com without cookies, however, by not accepting cookies you may increase the time it takes you to navigate through our site. You may choose not to accept cookies by selecting that option in your web browser.
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