Política de reembolso

Unopened items must be returned within 14 days of receipt in order to receive a refund. We accept returns for refunds on new, unopened and unused items only. Refunds do not include shipping and handling. Replacement orders are not eligible for refunds. Open items that are defective are returnable for a replacement in accordance with our 14 Day True Warranty.

Please note: If a refund has been issued, please allow up to two billing cycles for your refund to appear on your credit card statement.

Returns Policy:

1. IF DAMAGED IN SHIPPING: If your package arrives damaged during shipping, please refuse the package or return it to a FedEx shipping location within 24 hours. Mark the item "Refused due to shipping damage." You must then call us so we can file a claim with FedEx. Failure to do so will result in loss of refund or replacement by FedEx.
2. KEEP PACKAGING: Save all boxes, packaging material, and paperwork. Don't throw anything away. They are required items for all return issues.

Submitting a Return:

You must have an RMA (Return Merchandise Authorization) number to return merchandise. Request an RMA number by emailing  hello@worldtechshop.com. Be sure to attach any photos or videos that help illustrate that the item has not been damaged while in your possession. If you are requesting an RMA number for multiple items on an order, please include all items on the same RMA form.
After submitting an RMA request you will be contacted within 3-5 business days via email.

1. Make sure your original invoice is dated within the last 14 days. Email hello@worldtechshop.com to request an RMA. 
2. Include a copy of the original invoice. On the back of the invoice, please write your name, e-mail address, phone number, and the item(s) you would like to receive in exchange for the return.
3. Pack the item(s) securely.

After you receive your RMA number you must return items to:

World Tech Toys
28904 Avenue Paine
Valencia, CA 91355

 
You must return all packaging, manuals, and items included in the original product box along with your packing slip and a detailed explanation of the defect. It generally takes 2-3 weeks to process a return after it is received (4-6 weeks during the holidays). You will be contacted via email as soon as the return has been processed. Items returned to us with an RMA number must be received within 30 days of the RMA issuance. We are not responsible for shipping charges or return shipping charges on defective or returned items unless you are missing an item from your order. Returned items that originally had free shipping and refused orders will be charged shipping for the return. If we warranty the item directly we will pay the shipping charges to send you the repaired or replacement item.

Please note: Items returned to us without an RMA number will be refused. Please see our Returns Policy for further information.

 

Defective Items:

A defective item is an item that arrives undamaged in shipping but does not function properly due to a manufacturing issue. The item must not have any visible damage and the defect must clearly be from manufacturing issues. Returns for opened items misrepresented as defective or returned items with damage caused by the customer will not qualify as a manufacturing defect. Any item that was opened and played with and was in working condition out of the box is NOT considered a defect. If your item has simply stopped working, please call customer service or email parts@worldtechtoys.com for technical support. 
If we warranty the item directly we will pay the shipping charges to send you the repaired or replacement item. If we are unable to repair the warrantied item and/or do not have the same item available for replacement, we reserve the right to send a similar item in its place.